Refund policy

30-DAYS RETURN

You can return your goods for a full refund within 30 days of placing the order. Please read below for instructions on how to return.

RETURN INSTRUCTIONS

For all returns, please request a return slip via wecare@deardenier.com and fill it out. Make sure to place it in your return parcel alpong with the item(s) you wish to return. Clearly mark the package with "RETURNED GOODS".

Send your return parcel to the following address:  

MP Denmark A/S
Bytoften 68
7400 Herning
DENMARK

We highly recommend that you use a traceable shipping service (such as GLS, UPS or DHL). Keep the tracking information until the return has been processed. If you decide to ship with a postal service without track and trace, please allow for anywhere between 7-21 days for the return to arrive at our warehouse. In all cases, please keep your shipment receipt, as this is also your proof of return.

EXCHANGES

We only offer refunds for returned orders. If you are looking for an exchange, simply return your order for a refund and place a new order. Contact customer service for a free shipping voucher to use with your new exchange order (wecare@deardenier.com).

PROCESS TIME

You will receive an email confirmation once we've handled your return. Refunds will be processed within 2-3 bank days after your return has been delivered at our warehouse.

WARRANTIES

In case of product complaints, defects and warranties, please reach out to customer support (wecare@deardenier.com) and include the following in your email: Order number, description of the issue(s), pictures to support your claim. If approved, you'll be provided with a free return label and claims form to fill out. Please always contact customer support, before returning any claims.

RETURN PERIOD AND CONDITIONS

The customer reserves the right to return the goods for a full refund within 30 days of placing the order. The following conditions must be in place for a return to be accepted by Dear Denier: The goods are returned in the same condition and quantity as when received. The goods are unused. If there is evidence to suggest that the goods have been used to a degree such as to decrease the value of the product, the customer loses his/her right to exercise a return. The original packaging constitute a part of the value of the goods, and if you breach this, they can no longer be returned.  

RETURN SHIPPING

When exercising your right to return an item, the shipment is paid for by the customer, unless the order was incorrect or faulty, in which case Dear Denier will provide you with a return label (please contact wecare@deardenier.com for a return label). Dear Denier will not refund the return shipping costs, if you choose not to use the return label. Nor will Dear Denier compensate for returned packages lost in the return shipping. Please always make sure to use tracking services. DEAR DENIER do not compensate return orders that have gone missing or take damage in transit.

2 years right to complaints

Danish legislation gives you a 2-year right to complain. If you wish to complain about a product that you have purchased from us, it must be done within a reasonable time and no later than 2 months after the fault has been discovered.

If upon first receipt you discover a damaged or otherwise defective product, you are entitled to exchange the product for a similar product immediately or, if the product is no longer available, a refund of the product. All claims are processed within 14 days of receipt of the defective product. We handle all returns in accordance with Danish legislation. You will receive your refund once we have processed your return.

If we assess that there is a justified basis for your complaint, we will additionally refund any costs you may incur in connection with sending the item back to us.
In the event that we cannot form a legitimate basis for your complaint, the shipping costs are at your own expense.

Please contact us by email: wecare@deardenier.com before returning defective items.
Remember to include your order number in all communications.

You are responsible for the package while it is in transit until we have received it. We recommend sending the item safely, as well as getting a receipt for the shipment and saving it.